Privacy Policy

The document you are currently reading represents our privacy policy. Your personal data is covered in this document as to what happens to it when you entrust it to us.

Two main uses of your information are listed below:

in our ERP (Enterprise Resource Planning) system;
during service visits to our website https://crauzer.com/.

This privacy policy is our commitment to you as to what we will do with your personal data.

1. About us

Your personal data is under the control of the CRAUZER team. You can get in touch with us via email at [email protected].

2. The personal data we process

The following data can be processed in our ERP system:

your personal information (name, phone number, email, address);
personal data of your employees and colleagues (name, phone number, email address);
personal data of your customers (name, phone number, email address);
information about purchases made by your customers in online stores in other countries;
information regarding international shipments that your customers carry out.

During your visit to our website, we may process:

the site may collect information you provide when filling out forms, such as your personal and contact details;
your IP address for determining your country.

3. What is the purpose of your data?

The reason why we process all data received when using our ERP system is to provide your company with the necessary functionality. We don't collect any data that we don't require to provide these services.
We have a legitimate interest in using the data we collect to provide services for analytical purposes and improving the user experience. The processing of this data is done exclusively by CRAUZER and is not transferred or processed by any other parties.
Subscribing to our newsletter will allow us to send you updated information about our company and the latest news through convenient channels. By agreeing to subscribe, we hope you will give us the materials we need for personalization. In addition, based on the information we have about you, we will be able to personalize the newsletter, making it more interesting and useful for you.
If any of the ERP functionality is not functioning properly, you can send more information. Reproducing the error is necessary to eliminate technical problems and improve the quality of our Products and Services. We are legitimately interested in processing such data to increase the competitiveness of our market offerings.

Here are some examples of how your data will be used:

to manage account and back up data;
to record your data and resolve system issues;
to send you notifications using a convenient method of communication. Keep in mind that your notification settings can be modified in your profile settings;
sending you marketing messages that you have subscribed to;
to provide assistance to customers by answering their questions and requests.

4. How long we keep personal information?

Data is kept for the entire duration of our cooperation with the client. However, some types of data (such as the name, position, and contact information of representatives) may be stored longer than the period of cooperation to fulfill our obligations.

Data type	Purpose of processing	Storage period
Identifiers that are unique (username and password)	Authorizing the user	During the entire period of cooperation with the client or until the user requests or executes it. Backups can be stored for up to 12 months.
Address	To ensure parcel delivery is correct	During the entire period of cooperation with the client or until the user requests or executes it. Backups can be stored for up to 12 months.
Information about your customers' purchases, tracks, and parcels.	For the correct operation of the system to automate logistics and warehouse processes.	During the entire period of cooperation with the client or until the user requests or executes it. Backups can be stored for up to 12 months.
Information provided by filling out forms may contain personal data and contact information.	For communication, service improvement, and marketing campaigns.	During the entire period of cooperation with the client or until the user requests or executes it. Backups can be stored for up to 12 months.
Name, surname and contact information	For the correct operation of services and maximum automation of processes.	During the entire period of cooperation with the client or until the user requests or executes it. Backups can be stored for up to 12 months.
Videos and photos of packages and their contents	Provide access to all the services offered by the system.	During the entire period of cooperation with the client or until the user requests or executes it. Backups can be stored for up to 12 months.

Personal data is deleted immediately after a customer decides to close their account and sends us a message to [email protected]. This action implies that we will no longer provide services to that customer, so we don't require their data.
Opting out of newsletters can be easily done by unchecking the appropriate boxes in your personal account profile.
Our servers store logs for a maximum of one month.

5. Will third parties have access to your data?

We only share your personal data with third parties if it's necessary to provide you with the services you need. Our suppliers and service providers who ensure the functioning of our Products and Services may receive this data. Suppliers and service providers who handle data hosting, technical support, troubleshooting, etc. are included, and we guarantee that your information will be protected with the same level of reliability as us.

Your personal data and customer data may be shared with third parties only when it is necessary to provide you with the services you request. Local delivery services that deliver packages to your address may have access to such data.

6. How secure is the transmission of your data?

We take cybersecurity seriously and have implemented several organizational and technical measures to reduce risks. These include firewalls, data encryption, and determining access to information.

Each customer is given a unique username and password to protect their information.

Extra security measures are taken when we respond to your requests. To prevent third parties from accessing your data, we double-check your identity as our user. In case your identification data or personal devices are stolen, don't hesitate to contact to us.

7. What are your rights?

These are the rights you possess:

the right to be informed;
the right to access;
the right to rectify;
the right to delete data;
the right to restrict processing data;
data transfer is a right;
the right to intellectual property;
the right to refuse automated decision-making and profiling;
your consent can be withdrawn at any time;
you can file a complaint with the supervisory authorities of the country where you reside or work.

8. Profiling and automating decision-making

If you have subscribed, we will determine which messages to include in your newsletter. We are not involved in any other profiling or automated decision-making.

9. Cookies

When you visit our website, we may place several cookies on your device. The reason for this is explained in this section. Blocking or deleting cookies in your browser can prevent them from being placed on your device. The website explains how to do this: https://www.aboutcookies.org/.

Cookies used on the CRAUZER website are listed below:

cookies to summarize your experience using our website;
cookies are used to analyze your activity on our websites and check the quality of the website;
our advertisements are displayed to you using cookies. We may promote our offers and services on other websites. Some of these sites may use cookies to store information about offers and services you may be interested in while browsing the web.

10. CRAUZER is compliant with European and international legislation on personal data protection.

CRAUZER carries out a significant number of measures, mechanisms, and procedures to comply with international data protection laws. When transferring data, CRAUZER employs various measures, which include organizational and technical ones.

11. Other questions

If you have any concerns about our privacy policy, feel free to contact us at [email protected].